Frequently Asked Questions

Downloading from Web

• How do I download the Bible for my BlackBerry when I've purchased the Viewer from BEIKS?
• When I click the Download link to the left of the file, I receive a message stating that my session has expired. I just logged in.
• When I click the Download link to the left of the file, something appears to be downloading but no dialog box with the choice to save the file ever opens.
• When downloading with RealDownload, the progress never advances beyond zero percent. Eventually, the connection is lost.
• I selected the option to have the file emailed to me, but when I try to run the program Windows tells me there's no program associated with this file.
• I've tried everything to get the files to download, including trying a different browser or logging in from a different computer, and nothing seems to work. Is there any other option for getting these files?
• I selected the option to have files sent to me by email, but when I receive the email there is no attached file.
• I want to download a Macintosh version of the product but there's no "Download (Mac)" link beside the product.
• I have Linux or some other non-Windows, non-Macintosh system. What files should I download?

Error Messages

• I get an error saying, "The data that the plug-in requested did not download correctly."

General Questions

• I have a problem that's not mentioned here, or none of the solutions worked!

Logging In

• I can't remember my Customer ID or Password.
• I'm just looking for your free demo or one of your other free downloads. I don't have a Customer ID or Password. Where do I get those?
• I enter my Customer ID or email address, then my Password, but when I press the Login button it just asks for my Customer ID and Password again (or it says my session has expired).
• I placed an order but never got a confirmation page, nor did I receive an email. I don't have a Customer ID or Password so I can't download.

Use the "Back" button on your brower to return to where you came from.