Having Problems Downloading?
Frequently Asked Questions
Downloading from Web
How do I download the Bible for my BlackBerry when I've purchased the Viewer from BEIKS?
When I click the Download link to the left of the file, I receive a message stating that my session has expired. I just logged in.
When I click the Download link to the left of the file, something appears to be downloading but no dialog box with the choice to save the file ever opens.
When downloading with RealDownload, the progress never advances beyond zero percent. Eventually, the connection is lost.
I selected the option to have the file emailed to me, but when I try to run the program Windows tells me there's no program associated with this file.
I've tried everything to get the files to download, including trying a different browser or logging in from a different computer, and nothing seems to work. Is there any other option for getting these files?
I selected the option to have files sent to me by email, but when I receive the email there is no attached file.
I want to download a Macintosh version of the product but there's no "Download (Mac)" link beside the product.
I have Linux or some other non-Windows, non-Macintosh system. What files should I download?
Error Messages
I get an error saying, "The data that the plug-in requested did not download correctly."
General Questions
I have a problem that's not mentioned here, or none of the solutions worked!
Logging In
I can't remember my Customer ID or Password.
I'm just looking for your free demo or one of your other free downloads. I don't have a Customer ID or Password. Where do I get those?
I enter my Customer ID or email address, then my Password, but when I press the Login button it just asks for my Customer ID and Password again (or it says my session has expired).
I placed an order but never got a confirmation page, nor did I receive an email. I don't have a Customer ID or Password so I can't download.
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